Got questions during the enhanced community quarantine? Check out these frequently-asked-questions.
Yes, we ship within Metro Manila via door to door delivery. Delivery is 1-3 business business days from confirmation order and payment.
Please note we do not accept COD during the quarantine period.
We try our best to deliver your orders the soonest possible time even on our skeletal workforce.
Yes, customers will be the one to arrange and book Grab or Lalamove deliveries.
Pick-up is from our Pasig warehouse. Payment should be settled before pick-up.
Complete pick-up details will be provided after confirmation of order and payment.
Yes, we ship to provincial addresses via LBC.
Please expect extended delivery time and note that door to door delivery is for limited areas only. For lockdown areas, packages should be picked up from the branch.
You may check the LBC website for open and pick-up branches near you by clicking here.
We accept cashless payments via bank transfers (BDO and BPI), Paypal, credit cards and Gcash.
COD or Cash on Delivery is currently suspended during the Enhanced Community Quarantine.
Due to limited manpower and circumstances during the quarantine period, we currently do not accept COD.
We accept cashless payments via bank transfers (BDO and BPI), Paypal, credit cards and Gcash.
For a complete list of our payment options, check out our Payment page.
We reserve the right to limit quantities. Large quantity orders done on our website will be reviewed accordingly. For customers with large orders such as resellers and distributors, please contact us here.
To track your order, click here.
Tracking will be available 24 to 48 hours after you have placed your order.
If you wish to edit or change your order after it has been placed, simply contact us for your updated order. If your order has already been processed, you will not be able to modify or change your order.
If you wish to cancel your order after it has been placed, simply contact us asking us to cancel your order. If your order has already been processed, you will not be able to cancel your order.
However, you may refuse the package for a full refund / credit.
We are proud of the quality of our products and we want to make sure you are completely satisfied. Puritan’s Pride guarantees every product that we sell. Our products are manufactured under even more stringent quality controls than required by federal and state agencies for food.
Your satisfaction is totally guaranteed for 30 days from the delivery date. If the items you received are not brand new, with tampered packaging, or of low quality, return the unused portion and we will promptly refund your money for the unused portion.
If you have a coupon, you can redeem it on the last page of the checkout process. There is a coupon / promo code box. Simply enter the coupon code and hit “Apply”. Once the page refreshes, you will see the coupon applied from your total amount.
For a detailed set of instructions, check out How to Redeem Coupon Code at PuritansPride.ph page.
With the My Favorites feature, you canstore your favorite items in a category created just for you. For you to use this feature, you must first log in to your account.
To go to My Favorites: Click the My Favorites button on the top-navigation menu.
To add items to your list: When viewing the item you want on your list, click the Add to Wishlist button.
To remove an item: Go to My Favorites and click the Wishlist you want to change. Click the Remove Item button to remove the item you want removed.
To add an item to your shopping cart: Simply click the Add to Cart button of the item you want to add to your cart.
If you forgot your password, click on the Sign In link located at the top-right side of the page and click Forgot Your Password? link.
If you wish to edit your account information, log in to your account and click My Account. Click Your Account Details and update the records you want to change.
To view your order history, log in to your account and click Completed Orders.
To view your shipping policy, check out our Shipping page.
Please contact us for lost and damaged shipments.
To view our return policy, check out our Returns page.
If you would like to reorder a product, you can easily do so by viewing your Completed Orders. This is where you can find all your orders done in the past year. Add the products you want to reorder and proceed to checkout.
All sales are final. This means puritan.com is not responsible for any negligence on the part of the consumer. Prices on this website are subject to change without notice.
This website is a summary of many health and nutritional media publications. It is not intended to cure, treat or prevent any diseases or conditions. As always, please consult your local health specialist before taking any of these listed products or starting any listed programs or procedures on this site.
The products and procedures on this site have not been evaluated by the United States Food and Drug Administration, they are provided to you as a resource only. We are not responsible for any typographical errors. puritan.com will not be held responsible for international orders that never make it past your countries customs office. Please check with your customs office before placing your order. No refunds will be given for items that are seized by your local custom’s agents. Prices are subject to change at any time without notice.
We take pride in keeping your personal information safe and secure. We use Secure Socket Layer (SSL) technology to encrypt the information you send us when you place your order. The information is encrypted on your computer, sent through the Internet as jumbled code, and decoded on our secure server. It cannot be read in transit.
We use GeoTrust as our SSL certificate provider. To ensure that your order is being placed on a Secure Socket Layer, there are several visual clues displayed by your browser.
During the checkout process, you will notice the “http” in your browser’s URL location has changed to “https”.
In addition, we will not divulge any information we receive from customers to anyone.
Lastly, all credit card transactions will be processed via PayPal Checkout. As such, all your credit card information will only be visible to PayPal. Our site, PuritansPride.ph, will not even see your credit card details.
How do I become an affiliate?
All you have to do is create an affiliate account in our Affiliate Program page.
Whether you are a blogger, web developer or an avid user of Puritan’s Pride vitamins and supplements, you can be an affiliate and earn 10% and up from sales on your network.
How much money can I earn?
You will earn 10% in commissions on sales you refer to Puritan’s Pride Philippines. Commissions may be higher depending on the company’s promotions, agreement with affiliate and affiliate’s performance.
Where can I post my referral codes / links?
What type of creative do you provide?
Once you are registered to the program, you will have access to banners for our money-saving offers, social media posts and newsletter materials.
I don’t have a website. Can I join?
Of course you can! As long as you are a user of Puritan’s Pride and you want to help your friends and relatives achieve their health goals with the help of Puritan’s Pride, you can earn. Using your favorite social networks such as Facebook and Twitter, refer them to our website using the links from your Affiliate account and their purchases will be tracked for you.
What is your policy regarding Puritan’s Pride trademarks?
These guidelines apply to your use of Puritan’s Pride and other trademarks, trademark variations and misspellings, and service marks belonging to Puritan’s Pride (the “Trademarks”) in content that has been approved by us.
We reserve all rights in our trade names and trademarks; therefore you agree not to purchase keywords including, but not limited to, Puritan’s Pride, Puritan.com, PuritansPride.com, and PuritansPride.ph from any third party without the expressed written consent of Puritan’s Pride. You further agree that you will not purchase or otherwise contract with a third party to exploit any of our marks for the purpose of causing your Site to appear as a search result or for any other reason.
You must not bid on Puritan’s Pride Trademarks, trademark variations and misspellings, or company slogans such as “Top Brand Vitamins at Wholesale Cost” or “The #1 Direct-to-You Vitamin Manufacturer” on any Pay per Click Search Engine (PPCSEs). This includes, but is not limited to, Google, Yahoo! Marketing, MSN, and second- and third-tier search engines.
Am I allowed to post coupon codes?
Coupon codes are given depending on the company’s promotion for the period. We will advise you of available coupons via email.
When will I get paid?
You will be paid on a monthly basis.
How do I get paid?
You will be paid via PayPal. For affiliates with no PayPal account, you will be paid via store credits.
What purchases are eligible for commissions?
All orders done by customers referred directly from your link are eligible for commission.
Orders from customers within 30 days after they click your referral link are eligible for commission.
What can I offer to my friends and site visitors to entice them to purchase at Puritan’s Pride Philippines (PuritansPride.ph)?
All affiliates will have access to exclusive discount / coupon codes which vary depending on the company’s promotions.
Codes and the accompanying discounts are unique per affiliate. Examples of discounts are 10% off, 20% off and Buy 1 Take 1!